Shipping & Returns
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]
Free shipping applies Australia wide to all inversion tables, decompression and accessories.
Free shipping applies on the FreeStep to all Australian capital cities and major rural areas up to 50km. Please contact us to confirm shipping price.
REFUND AND RETURNS
Your satisfaction is our first priority at Ball Brands Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please first send an email to [email protected] to obtain an RA number.
Returns can then be sent to:
18/20 Duerdin Street, Clayton VIC 3168
Please also include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.